What is your policy on refund?

BITFWKS OÜ values every customer and works hard to provide customers with an enjoyable experience using BITFWKS OÜ products and services.

Most BITFWKS OÜ software offers a free trial version, so customers can ‘test-drive’ before deciding to purchase. These trial versions have no functional limitation. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs.

1. Money Back Guarantee all software products if they have not been activated (associated with a computer)

It’s because of this ‘try-before-you-buy’ system that BITFWKS OÜ provides a 30-day Money Back Guarantee for all products. Refunds will be approved within this guarantee only under the accepted circumstances below. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given.

Circumstances of No Refund

BITFWKS OÜ generally does not refund or exchange products in the following situations:

Non-technical Circumstances

1) Failure to read the product description before purchasing and thus resulting in dissatisfaction with the product’s functioned and/or results. It is highly recommended that every customer read the product description and try the free trial version before making their final purchase decision.

BITFWKS OÜ does not refund software if products fail to meet customer’s needs due to a lack of understanding by the customer, of the products functions and capabilities. However, BITFWKS OÜ can exchange the purchased product for the correct product outright, providing the price difference between products does not exceed USD $20, within the guarantee period. If the purchased product is exchanged for a correct product of lower price, BITFWKS OÜ  will not refund the price difference.

2) A customer refund request on complaint of credit card fraud/other unauthorized payment. BITFWKS OÜ recommends the customer contacts the card issuer if there is any suspicion of fraud or unauthorized payment. As BITFWKS OÜ cooperates with an independent payment platform, it’s impossible to monitor authorization during payment. Once an order is processed and fulfilled, it can’t be cancelled. However, BITFWKS OÜ will exchange the purchased product for one the customer would like.

3) A refund request claiming the failure to receive registration code within two hours of the order having been successful. Ordinarily, once an order has been validated, BITFWKS OÜ ‘s system will automatically send a registration e-mail within 1 hour. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, email typo, etc. In this case, customers should visit the BITFWKS OÜ Support Center to retrieve it —all queries will be responded to within 24hrs.

4) Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.

5) BITFWKS OÜ Product price differences between different regions or price differences between BITFWKS OÜ  and other companies.

6) A refund request for part of a bundle. BITFWKS OÜ  cooperates with a third party payment platform which does not support any partial refund within an order; whereas, BITFWKS OÜ  may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle’s guarantee period.

7) A customer has a ‘change of mind’ after purchase.

Technical Circumstances

1) A refund request due to technical trouble, with the customer refusing to cooperate with the BITFWKS OÜ  support team in attempts at troubleshooting by declining to provide detailed descriptions and information regarding the problem, or refusing to try to apply the solutions provided by the BITFWKS OÜ  support team.

2) A refund request for technical problems after the software has been activated or updated, if the order exceeds the days guarantee period.

Accepted Circumstances

BITFWKS OÜ  offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.

Non-technical Circumstances

1) A swap of a program would require you to purchase the proper one that you did not in the first place, and then the original program would be refunded back to you.

2) Purchase of the same product twice or purchase of two products with similar functions. In this case, BITFWKS OÜ will refund one of the products for you, or swap one program for another BITFWKS OÜ product.

3) The customer does not receive their registration code within 72 hours of purchase, has failed to retrieve the registration code from the BITFWKS OÜ Support Center, and has not received a timely response (within 72 hours) from the BITFWKS OÜ  Support Team after making contact. In this case, BITFWKS OÜ will refund the customer’s order if they have no need of the product in future.

4) If following a technical fault the user purchased a different software product from another company to finish their task. Under these circumstances we can arrange to exchange the product or provide a full refund.

Technical Problems

Software purchased has terminal technical problems, and no solution has been provided within 90 days. In this case, BITFWKS OÜ will refund the purchase price if the customer doesn’t want to wait for a future upgrade.

Once a refund is issued, the corresponding license will be deactivated. Please:

Download Version: Uninstall the software and remove it from your computer.
Disc Version: Destroy the disc, then uninstall the software from your computer.

2. Money Back Guarantee for webinars and remote training

For some special product such as webinars and remote training, different refund policy will be applied.

For webinars and remote training, BITFWKS OÜ will refund your request in the following cases.

1) You inform BITFWKS OÜ  that you won’t be able to attend the webinar or remote training 72 hours before it schedule time
2) You sign up for the wrong webinar or remote training and you get in contact with BITFWKS OÜ  within the next 2 hours

For webinars and remote training,, BITFWKS OÜ  will not refund your request in the following cases.

1) The schedule time of the webinar or remote training have already pass
2) You fail to inform (72 hours before) that you won’t be able to attend

Refunds will be processed within 2-3 working days.

BITFWKS OÜ will issue refunds either to the credit card, bank or PayPal account used in the purchase, or as training ‘Credits’. Depending on the user’s bank situation, refunds may take 48 to 72 hours to be credited.

Refunds in credit will grant the user “Credits” that can be used in future purchases at webinars and remote training service, thus avoiding transfer and banking fees. Credits granted as a refund do not have an expiration date

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number, Hardware id or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a Support Ticket, activate a software license

or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To quickly process your transactions.
• To ask for ratings and reviews of services or products

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

An external PCI compliant payment gateway handles all CC transactions.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

We do not use cookies for tracking purposes

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By logging in to your account

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

• Follow the instructions at the bottom of each email.

and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

bitframeworks.com

Pärnu mnt 148, Kesklinna linnaosa,

Tallinn, Harju maakond 11317

Estonia

webmaster@bitframeworks.com